Frequently Asked Questions

Contact

How do I contact Turnbulls' TMT Sand Company?

Customers are welcomed to email us at any time at contact@turnbullstmtsand.com or call us at (340) 774-3284 or (340) 774-2938

What are your operational hours?

We are open Monday - Friday from 7:30am until 2:00pm, and Saturday from 8:00am until 2:00pm.

Where is Turnbulls' TMT Sand Company located?

We are located on St. Thomas in the United States Virgin Islands, directly on the Crown Bay dock, east of Tropical Shipping's Warehouse (18 Crown Bay)

Products

What products does Turnbulls' TMT Sand Provide?

We provide products  including sand, gravel, cement blocks, and fashion blocks, sand bags, and Easy-Spred®

Do you sell sand and gravel in bags and buckets?

Yes, we do sell sand and gravel in buckets, however, customers are required to bring his/her own bucket(s). However, we do provide empty sand bags to customers.

I am not sure which products are right for my project. Where can I get more information?

Our website provides information on all of our products, including their purpose(s), and dimensions.

If you are unsure which product(s) to purchase, contact our team directly at (340) 774-3284 or (340) 774-2938 where we will be happy to discuss the range of options available and help you make a decision.

How are sand and gravel priced?

Pricing will be based not only on the product itself, but also the weight. Both sand and gravel are charged at a certain price per ton.

Can I receive a quote?

Yes, we do put quotes together for out customers. For the most reliable quote, get together with your contractors in advance to figure out a rough idea of the material quantity your project requires. Bring the list to us, and we will estimate the amount of materials by cost.

What is the equivalent of one yard of sand or gravel in tonnage?

One yard of sand/gravel is equivalent to 1.3 tons, as a rule of thumb.

Orders

How do I place my order?

Customers are able to purchase products in person after shopping for supplies. We will be happy to discuss your order with you to ensure you have the right product for your project. We prefer that customers do not make orders for sand or gravel since it not an exact product.

Can I place my order in advance for the next day?

As store's policy, ALL merchandise MUST BE taken on day of sale.

Can my order be delivered to me?

No, at this moment, we do no deliver to customers. All customers are required to bring his/her own truck and truck driver to deliver merchandise.

Payments

How can I pay for my order?

All orders are paid at the scale house after customers have received items.

What forms of payments are accepted?

We accept cash, Visa, Master Cards, and Checks. However, if checks are returned for insufficient funds, a fee of $50 will be charged.

Returns

I bought the wrong products. How can I return them?

As store policy, ALL final sales are nonrefundable and nonexchangeable

©2020 by Turnbulls' TMT Sand Company.